Privacy Policy

Love Light Shine LTD is dedicated to keeping your details private. Any information, we collect in relation to you on any of our websites such as: www.jasminembye.co.uk/com, www.shineout.co.uk, www.herselfdiscovery.co.uk is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

We use this information to identify your orders, provide you with transactional emails related to your order and event information pre and post event, plus occasional information based emails on best-practices in entrepreneurship and small business, invitations to our upcoming events and to personalise your experience with us; that’s all.

Love Light Shine LTD uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart, site usage analytics, referral tracking and remarketing. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

This website may use Remarketing with Google Analytics to advertise online. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website. Third-party vendors, including Google, show our advertisements on sites across the Internet.

 

CUSTOMER SERVICE POLICY

Love Light Shine LTD is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Standard UK delivery costs are normally paid for by Love Light Shine LTD. If delivery costs are not included we will make this clear and provide an estimate of the costs. We prefer to send all items together, avoiding split shipment.

 

SECURITY POLICY

We maintain security standards that are designed to protect your information as it is transmitted from your computer to Worldpay’s network. This technology is called Secure Socket Layer (SSL). SSL is the leading security protocol for data transfer on the Internet and helps to protect the safety and confidentiality of your online banking information.

Card processing is managed by Worldpay, so you can be confident the payment details are processed securely in line with PCI DSS compliance.

 

REFUND POLICY

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.